Integra Projects & Services Suite · Service Desk
Requests & Cases
Requests and issues logged from every channel.
Available from the Starter plan
What it includes
- Email, portal and phone requests
- Case assignment
- Status updates to requesters
- Case history
Get started
Let's connect your services business
Tell us how your teams work and we will show you the Services Suite running your projects, support and billing.
- 01
Discover
We map your services, projects and support processes.
- 02
Configure
Templates, rates, SLAs and roles are set up.
- 03
Connect
Email, calendars, portal and finance are linked.
- 04
Migrate
Clients, open projects, contracts and cases are loaded.
- 05
Train
Managers, consultants, agents and technicians get started.
- 06
Grow
Add teams, field service and companies any time.