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Integra Projects & Services Suite

Deliver every project and service on time

Projects, people, time, billing, service desk, field service and contracts, connected in one system.

Built for project- and service-based businesses of every size, in any country, on any device.

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  • Consultancies
  • IT & Engineering Services
  • Service & AMC Providers
  • Agencies
modules
34modules
groups
10groups
industries
9industries

Why Integra

From scattered tools to one connected firm

Many service businesses plan projects in one tool, log time in spreadsheets, handle tickets in email and bill from the accounts package. Integra puts them on one platform, so every hour and every visit turns into an invoice.

Less leakage, more billable hours

  1. 01Without Integra: Projects tracked in spreadsheets and chats
    With Integra Projects & Services Suite: Plans, tasks and milestones in one place
  2. 02Without Integra: Timesheets filled at month end from memory
    With Integra Projects & Services Suite: Daily timesheets against tasks and tickets
  3. 03Without Integra: Unbilled hours slip through the cracks
    With Integra Projects & Services Suite: Time and milestones turn straight into invoices
  4. 04Without Integra: Customer issues lost in email inboxes
    With Integra Projects & Services Suite: Every request logged with SLAs and owners
  5. 05Without Integra: Technicians call the office for job details
    With Integra Projects & Services Suite: Jobs, checklists and signatures on the app
  6. 06Without Integra: AMC renewals missed until the customer leaves
    With Integra Projects & Services Suite: Contracts, entitlements and renewal reminders
  7. 07Without Integra: Project margin known only after closing
    With Integra Projects & Services Suite: Live budget, cost and margin per project

Highlights

Plan to invoice

Every project, one connected flow

From the signed proposal to the paid invoice, every step is recorded once and shared with every team that needs it.

  1. 1

    Plan

    Phases, milestones and tasks from your project templates.

  2. 2

    Staff

    The right people booked by skill and availability.

  3. 3

    Deliver

    Tasks, boards and documents shared with the team and client.

  4. 4

    Record time

    Timesheets and expenses against tasks, approved by managers.

  1. 5

    Control

    Budget, cost and margin tracked as work happens.

  2. 6

    Sign off

    Deliverables reviewed and approved by the client online.

  3. 7

    Bill

    Invoices from time, milestones or fixed fees.

  4. 8

    Collect

    Invoices and payments posted to Integra Finance.

Service & Support

Keep every customer covered

Requests, SLAs, site visits and contracts on one record, so customers get faster answers and renewals keep coming.

  1. 1

    Service desk

    Requests from email, portal and phone, assigned and tracked to closure.

  2. 2

    SLAs that hold

    Response and resolution targets with automatic escalations.

  3. 3

    Field service

    Visits dispatched to technicians with checklists, photos and signatures.

  4. 4

    Contracts and AMC

    Entitlements checked on every case and renewals billed on time.

Modules

Every module in Integra Projects & Services Suite

34 modules in 10 groups. Start with what you need and switch on the rest as you grow.

Group 01 · 4 modules

Projects

Group 02 · 3 modules

Resources

Group 03 · 3 modules

Time & Expenses

Group 04 · 4 modules

Project Financials

Group 05 · 4 modules

Service Desk

Group 06 · 3 modules

Field Service

Group 07 · 3 modules

Contracts & AMC

Group 08 · 3 modules

Assets & Maintenance

Group 09 · 3 modules

Clients & Collaboration

Group 10 · 4 modules

Intelligence & Platform

Optional packs

  • Field Service Pack

    Businesses with technicians working at customer sites

  • Professional Services Pack

    Firms billing time and milestones across currencies and contracts

Connected services

Connected to everything around your services

Email, calendars, the client portal and the Integra core connect to the same projects and cases.

  • Email and calendar

    Requests from email become cases; meetings and bookings sync to calendars.

  • Client portal

    Clients follow projects, raise requests and pay invoices online.

  • Integra Finance

    Invoices, expenses and project cost posted to the ledger.

  • Integra People

    Leave, skills and cost rates feed resource planning and margin.

  • Inventory

    Service parts drawn from Integra stock, by van or store.

  • Mobile apps

    Time, tasks and site visits on the phone, even offline.

  • Secure role-based access

    Each person sees only their projects, clients and cases.

  • Open APIs

    Connect the tools your teams and clients already use.

Integra AI

Smarter every day, with people in control

AI built into every module. It suggests, people decide.

  • 01

    Case Summaries

    Long case threads summarised with a suggested reply for the agent.

  • 02

    Delay Forecasts

    Projects likely to overrun flagged from progress and time booked.

  • 03

    Resource Suggestions

    Suggested people for a task from skills and availability.

  • 04

    AI Assistant

    Ask about utilisation, margins or SLA breaches in plain language.

AI suggests, people decide. Every AI action is approved and logged.

Brochures

Brochures for Integra Projects & Services Suite

Read them online or download the PDF to share with your team.

Industries that run on Integra Projects & Services Suite

Get started

Let's connect your services business

Tell us how your teams work and we will show you the Services Suite running your projects, support and billing.

Book a demoTalk to sales
  1. 01

    Discover

    We map your services, projects and support processes.

  2. 02

    Configure

    Templates, rates, SLAs and roles are set up.

  3. 03

    Connect

    Email, calendars, portal and finance are linked.

  4. 04

    Migrate

    Clients, open projects, contracts and cases are loaded.

  5. 05

    Train

    Managers, consultants, agents and technicians get started.

  6. 06

    Grow

    Add teams, field service and companies any time.