Integra Customer Suite · Customer Service
Field Service
Technicians scheduled, dispatched and reporting from site.
Field Service Pack
What it includes
- Work orders
- Scheduling and dispatch
- Technician mobile app
- Parts used
- Customer sign-off
More in Customer Service
- Cases & TicketsEvery request tracked from first contact to resolution.From Starter
- SLAs & EscalationsResponse and resolution times kept, with escalations.From Growth
- Knowledge BaseAnswers for agents and customers in one library.From Growth
- Self-Service PortalCustomers raise requests and find answers themselves.From Growth
Get started
Let's build your connected customer teams
Tell us how your teams work and we will show you the Customer Suite running your sales and service.
- 01
Discover
We map your sales, marketing and service processes.
- 02
Configure
Pipelines, fields, SLAs, templates and roles are set up.
- 03
Connect
Email, telephony, chat and WhatsApp are linked.
- 04
Migrate
Contacts, accounts, open deals and tickets are loaded.
- 05
Train
Sales, marketing and service teams get started.
- 06
Grow
Add teams, channels and partners any time.