Integra Customer Suite · Customer Service
Knowledge Base
Answers for agents and customers in one library.
Available from the Growth plan
What it includes
- Articles and FAQs
- Search
- Article approval
- Suggested articles on tickets
More in Customer Service
- Cases & TicketsEvery request tracked from first contact to resolution.From Starter
- SLAs & EscalationsResponse and resolution times kept, with escalations.From Growth
- Self-Service PortalCustomers raise requests and find answers themselves.From Growth
- Field ServiceTechnicians scheduled, dispatched and reporting from site.Add-on
Get started
Let's build your connected customer teams
Tell us how your teams work and we will show you the Customer Suite running your sales and service.
- 01
Discover
We map your sales, marketing and service processes.
- 02
Configure
Pipelines, fields, SLAs, templates and roles are set up.
- 03
Connect
Email, telephony, chat and WhatsApp are linked.
- 04
Migrate
Contacts, accounts, open deals and tickets are loaded.
- 05
Train
Sales, marketing and service teams get started.
- 06
Grow
Add teams, channels and partners any time.