Integra Customer Suite · Customer Service
Self-Service Portal
Customers raise requests and find answers themselves.
Available from the Growth plan
What it includes
- Customer login
- Ticket status
- Knowledge base access
- Community forums
More in Customer Service
- Cases & TicketsEvery request tracked from first contact to resolution.From Starter
- SLAs & EscalationsResponse and resolution times kept, with escalations.From Growth
- Knowledge BaseAnswers for agents and customers in one library.From Growth
- Field ServiceTechnicians scheduled, dispatched and reporting from site.Add-on
Get started
Let's build your connected customer teams
Tell us how your teams work and we will show you the Customer Suite running your sales and service.
- 01
Discover
We map your sales, marketing and service processes.
- 02
Configure
Pipelines, fields, SLAs, templates and roles are set up.
- 03
Connect
Email, telephony, chat and WhatsApp are linked.
- 04
Migrate
Contacts, accounts, open deals and tickets are loaded.
- 05
Train
Sales, marketing and service teams get started.
- 06
Grow
Add teams, channels and partners any time.